Please Read This Important Information About The Risks That Can Come With Boarding
Your dog will have a blast at Dairydell – meeting new friends, experiencing new things, and learning all kinds of new stuff if he’s in training. All that fun and excitement, however, can come with a few downside risks which, by signing our releases, you agree to fully assume - including any and all medical expenses during or related to your dog's stay at Dairydell. Though injury and illness are rare, they are unavoidable risks in even the best of boarding environments.
By placing your dog with us, you are accepting these and other risks as well as the financial responsibility for any costs of medical treatment associated with them.
Your dog may experience one or more of the following:
Tiredness: With everything so new and exciting, your dog won’t sleep as much as he does at home – especially during the day. By the time he comes home, your pooch might be pooped – sleepy and lazy for several days while he catches up on his zzzz’s. Do not be alarmed. After several days, his energy should be back to normal.
Bumps, Bruises and Boo Boo’s: It’s a play yard out there, and dog play is a contact sport! Most dogs spend their days at Dairydell running, jumping and wrestling and – like on a school play yard – stuff can happen. Even under supervision and the best of circumstances, injuries can occur. Most will be minor, but occasionally some will be more significant – even requiring veterinary attention. Running in our huge, sand arenas can also dry and crack pads. In other words, bumps, nicks and boo-boos are not uncommon in an active boarding environment, but most are proof that your dog had a really great time!
Eye Irritation: When city dogs come to stay with us, sometimes our farm air makes their eyes water! Our grasses, cows, horses, sheep and dust from dog-play on the sand – all contribute to occasional eye allergies. If you notice white-ish discharge in your dog’s eyes after coming home, just give us a call. We’ll tell you how to clear your pup up pronto!
Life-Threatening Bloat or Torsion: The causes of life-threatening bloat (stomach filling with air) or torsion (twisted stomach) are not clearly understood, and they can happen anytime, anywhere – at home or away. Careful monitoring during playtime is the best way to intercept and address these rare but serious conditions. Your dog will be overseen by our staff between 7am and 9pm, but please note that dogs are not monitored overnight.
Viruses: COLDS HAPPEN. Like kids at a preschool, dogs share everything while boarding – including colds and assorted viruses. Luckily, there are vaccinations to help protect against the worst kinds of cold-causing bacteria, but your vaccines will NOT protect against the many viruses that also cause sniffles and coughs. For older dogs as well as the very young or those with other health conditions, risks from upper respiratory disease can be greater. At Dairydell, we require that ALL dogs staying with us be current in both bordetella and parainfluenza vaccinations, so that we can maintain the highest protection level and the lowest possible odds of a bordetella or parainfluenza incident. Most other dog colds and even some skin conditions, however, are caused by viruses with no known vaccines to prevent them. Our best preventive at Dairydell is keeping dogs clean, warm, rested and well-fed. If your dog does come down with a cold or skin condition, either while here or after coming home, odds are it’s minor and will quickly pass. If your dog is old, young or otherwise compromised, however, vet attention may be advised.
CLICK TO READ "PEAK SEASONS" DEPOSIT POLICY
DEPOSITS
Board and Train
Board and Train reservations are secured with a 50% deposit training fee. $100/week is non-refundable (to cover administrative costs and our rebooking efforts).
Classes
All class reservations are prepaid, and a 2-week cancellation is required. $20 is non-refundable (to cover administrative costs).
CANCELLATIONS AND REFUNDS
Boarding
Please cancel boarding reservations at least 24 hours before scheduled arrival. To cancel, please call the office at 707-762-6111
Board and Train
Training cancellation LESS than 2 weeks prior to start of scheduled training, forfeits entire 50% deposit UNLESS Dairydell is able to refill that training spot, LESS the $100 per week rebooking fees. Training fees do not include cost of collars, leads, whistles, etc. Those items will be billed separately. Cancellations made more than 2 weeks prior are refunded the deposit LESS the non-refundable $100/week.
Classes
Cancellation less than 2 weeks prior to start date forfeits the entire deposit. There are NO REFUNDS for cancellations less than 2 weeks prior to class beginning, and NO CREDITS for missed classes, once the class has started. Cancellations made more than 2 weeks prior are refunded the deposit LESS the non-refundable $20.
"Before or After Hours" Arrivals and Departures
We have a strict "Before or After Hours" Arrival/Departure Policy. PLEASE READ CAREFULLY: Our regular office hours are 7-Noon and 2-6 on Weekdays, 9-3 on Saturdays, and by appointment only on Sundays between 9 and Noon. ONLY if client requests and Dairydell agrees, will office open early or stay late to accommodate. While we are happy to do this, we charge $3 per minute for any related waiting and/or processing time which falls outside of our normal business hours. (Sorry, we cannot wait longer than 30 minutes, however). Note that after 15 minutes - it's actually cheaper for your dog to stay another night, if we have the room.
I have read and understand the Deposit, Cancellation and "Before and After Hours" policies stated above. I also have read and understand the various RISKS of boarding.
Dairydell accepts NO dogs on-house that have shown aggression toward humans - even towards vets nor can they be enrolled in group classes. They may, however, be eligible for private instruction.
If I have withheld information from Dairydell regarding any aggressive behavior or tendencies in my dog, and my dog causes injury or loss to another dog or person, I will defend and indemnify Dairydell, Inc. from any resulting claims, demands, lawsuits, losses, costs or expenses, including attorney's fees. I understand and expressly agree that this release, waiver and agreement is intended to be as broad and inclusive as permitted by the laws of the State of California and that I have carefully read this release and know the content of the release and sign this release as an act of my own free will, and that the terms of this release are contractual in nature and are not just a recital.
